FAQ

How many photographers/videographers do I need?


It depends on your wedding size, guest numbers, the different locations you’re visiting and the amount of images and video footage you’d like.

There will always be at least one photographer - however, many of our couples enjoy having an additional photographer/videographer during preparation for the separate bride and groom parties before the wedding, as well as roaming around the dancefloor during the reception.




Can you take photos of our elopement or the proposal?


Yes, we can certainly join you when you choose to elope or propose so friends and family who can’t be there can still see the wonderful memories of that special moment. However, we require a confirmed booking three days in advance, in order to make sure our VL photographers and videographers are available.




Which package do most couples choose?


The one that suits their needs best! We always discuss closely with you what you’re wanting, as we know each couple have different concerns and points they care about.

While our Forever package is the crowd favourite as it includes professionally edited video footage of the day, all of our packages can be built on, so please let us know what you’d like!




Do you provide your services outside of Sydney, in other Australian states or overseas for a destination wedding?


Yes, we definitely are happy to and have done so in the past! If your wedding or photoshoot location is based 50km away from our office or requires international travel, we can discuss what options there are. Our previous clients have seen us all across South-East Asia, but we haven’t ruled out travelling further!




Will we be able to see all the images of our wedding online?


Yes, after every wedding, we’ll be uploading the images from your big day online so you can view and share them to your heart’s content with all your loved ones. Furthermore, we’ll give you a USB with your digital files, so if you need to print out physical copies, it’s ready for you! If you’d like to view our past weddings and couples' love stories, you can visit our gallery to see some examples of our storytelling!




When will we get our photos and videos back?


For proposal, elopement and engagement photos, you will receive your photos within 1-2 weeks after the event.
For wedding photos and edited videos, you will receive the whole package within 3-4 weeks after the event.




How early in advance do we need to book?


We recommend booking at least 4 months in advance, for your peace of mind and for ours, as our wedding calendar quickly fills up during the wedding season. As it’s important to us to do our best for your big day, we want to sit down together and really find out your love story, who and what is special to you so we know to capture those moments!




What happens if our wedding is affected by COVID or an unexpected emergency?


We completely understand how difficult it is with this global situation, when every moment seems unpredictable. As a company, Visual Lab believes in communication - as long as you can notify us with ample time, we’re happy to hold your package booking for up to 18 months. In the event of a government lockdown or restrictions, we will accommodate 24 hours notice to change dates for our services. However, to help you and ourselves, we want to hear from you as soon as possible when an emergency happens.